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Yes, there need to be open windows for something to be displayed in that area. Sorry about that - missed the obvious.
To get to it's properties, right-click the panel, select Panel > Panel Properties, got to the Items tab, find the Windows Buttons plugin and double-click on it.
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the little blank thing is there all the time, on all users. the position varies and it was easier to find on some users when i didn't know what i was looking for.
i can also right click on the little blank thing to get properties or move it or remove it.
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