Library Printers

cmcanulty · 2024-11-26 20:10:32

Since upgrading to Xubuntu 24.04 I can't install any of our HP network printers. All was fine before the upgrade. I tried the HPLIP from their website and that failed. Then I installed HPLIP from synaptic. It installed but sees no printers. Then I tried hplip from snap still no luck seeing the printers. I have had Xubuntu on all 11 of our public computers but if I can't get this fixed soon the librarian will force them back to windows. I am out of ideas. Please help

eriefisher · 2024-11-26 20:24:54

First of all this really isn't a Xfce issue but.......

For starters I would make sure you have a network connection and be sure your on the same network as the printers. In Xfce I use system-config-printers. It should be available in the repos. It has seemed to work when other methods have failed me in the past. Also make sure the cups server is working. You can check that by using your web browser and entering localhost:631.

I have had trouble with the HPLIP tools in the past. Drivers are fine but the tool can be unreliable.

Advice-never upgrade all the computers at the same time. Start with one and verify proper operation then continue with the others one by one.

cmcanulty · 2024-11-26 21:00:32

I always try system config printers first. Th snap app said to enter http://localhost:8000/ in a browser to run the snap hplip but that gives an error unable to connect. I am sure the network is OK as I run the router and all the network equipment. I also tried localhost:631 which takes me to the cups add printer page and no luck there either here is that error. It is an HP color laser HP_OfficeJet_Pro_8740

Add Printer
Add Printer HPColor Error

Unable to get list of printer drivers:

Success

Add Printer HPColor Error

Unable to get list of printer drivers:

Success

eriefisher · 2024-11-26 21:14:31

I would check with your distribution. If this is a new upgrade then there could be a package issue. There may be a discussion already going.

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#1 2024-11-26 20:10:32

Library Printers

#2 2024-11-26 20:24:54

Re: Library Printers

#3 2024-11-26 21:00:32

Re: Library Printers

#4 2024-11-26 21:14:31

Re: Library Printers

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